Easy Returns & Refunds - RESET
Cancellation Policy
Your order is eligible for cancellation only if it has not yet been shipped. To initiate a cancellation, please follow the below steps or contact our customer support team at [email protected].
If the cancellation request is acknowledged before the order is shipped, the order will be canceled, and the refund will be processed within 7 business days.
Logging in to the website and going to your profile.
Go to My Shipping and under My Shipping, click on My orders.
Click on the active order and choose cancel.
After canceling, your refund will be initiated into your account.
For more queries, please feel free to reach out at +91-97790 73738.
Once an order has been shipped, it cannot be cancelled. However, if a delivery is attempted after you have raised a cancellation request in time, you may simply refuse to accept the delivery.
Cancellations by Reset
Reset may cancel an order under exceptional circumstances — such as out-of-stock inventory or operational issues — within 7 days of placement. In such cases, a full refund will be reflected within 5–7 business days from the date of initiation.
Return Policy
RESET exclusively sells authentic Ayurvedic products and does not deal in imitations or counterfeits. Due to the hygienic and personal nature of our products, we do not accept returns after purchase.
However, if something is not right with your order, we are here to make it right please refer to our Replacement Policy below.
We will not be able to process a return or replacement if: the product has been opened, used, tampered with, or altered in any way, or if the original packaging is missing or damaged by the customer.
Replacement Policy
We will initiate a free replacement at no extra cost if you receive any of the following:
Eligible for replacement
Genuine quality or manufacturing defect
Product damaged during shipping
Wrong product delivered
Not eligible for replacement
Product opened, used, or tampered with
Original packaging and invoice is missing or altered
Request raised after 48 hours of delivery
How to request a replacement
Raise a request within 48 hours
Email [email protected] with your order ID and a brief description of the issue.
Share photo and video evidence
Attach clear photos of the product and packaging. An unboxing video showing everything.
Our team reviews your request
We will review and confirm or follow up within 2–3 business days.
Replacement dispatched
Once approved, your replacement will be dispatched within 7 business days. You do not need to return the original product — you are welcome to dispose of it.
Refund Policy
Wherever a refund is applicable, we initiate it to your original payment source promptly after confirmation. Below is a summary of our refund timelines and scenarios:
Order cancelled before dispatch (Prepaid):
Initiated within 7 business days.
Reset-initiated cancellation (Out of stock / Operational reasons):
Initiated within 5–7 business days.
Replacement requested but product is out of stock:
Initiated within 7 business days.
Receipt of an expired item:
We transparently mention product expiry dates on our website to help you make an informed decision before purchasing. However, in the rare event that you receive an expired product, we will issue a prompt replacement. If the replacement is out of stock, a full refund will be initiated within 7 business days.
Refund timelines above are counted from the date of initiation. Actual reflection in your account may vary by 2–3 additional days depending on your bank or payment provider. If your refund is not after reflecting after 14 days, please write to [email protected] and we will address it on priority.
Delayed Delivery
If your order is delayed
We work with reliable logistics partners to ensure timely delivery. However, delivery timelines are estimates and may occasionally be affected by weather conditions, operational disruptions, or courier delays outside our control.
If your order has not been delivered 10 or more days beyond the estimated delivery date, please contact us at [email protected] with your order ID.
Prepaid orders
We will reach out to you, confirm your phone and shipping details and then reship the order.